Everything You Need for Your Visit
Whether you are preparing for an appointment, visiting a loved one, or managing your care after a hospital stay, we make the information you need easy to find.
Supporting Safe, Comfortable Visits
Visitors play an important role in the healing process. These guidelines help protect patients, families, visitors, and staff while creating a respectful environment for recovery.
Visitor Guidelines
Some patients or departments may require additional precautions or restricted visitation. Please follow the guidance of the care team during your visit.
For Everyone’s Safety
- Please do not visit if you are feeling unwell.
- Wash or sanitize your hands before and after visiting.
- Follow safety precautions, including mask use when required.
- Keep visits considerate so patients have time to rest.
While Visiting
- Follow staff instructions when precautions are in place.
- Some patients may have restricted visitation.
- Visitors may be screened upon entry when necessary.
- Ask a member of the care team when you need assistance.
Meals and Dining
Nutrition Services provides meals for patients and convenient dining options for family members, visitors, and staff.
Patient Meals
Patient meals are coordinated through Nutrition Services and tailored to each patient’s care plan and dietary needs.
Guest Meals
Guests may request a meal tray delivered to the patient’s room. Ask a member of the care team for availability, ordering instructions, and pricing.
Bistro20
Bistro20 serves fresh breakfast and lunch selections on weekdays and is located inside the hospital, west of the main lobby.
Patient Rights and Support
Martin County Hospital District is committed to respectful care, patient participation, privacy, accessibility, and clear communication throughout your care experience.
Patient Bill of Rights & Responsibilities
Review your rights, responsibilities, privacy protections, and options for addressing concerns about your care.
Language Services
Free language assistance, auxiliary aids, and accessible communication services are available.
Good Faith Estimate
Learn about your right to receive an estimate of expected healthcare charges when applicable.
Price Transparency
Access pricing resources and machine-readable hospital charge information.
Answers for Your Visit
Find answers to common questions about patient information, billing, medical records, dining, and available support.
Call 432-607-3200How do I access the patient portal?
Use the Patient Portal to access available health information and stay connected to your care.
How do I request medical records?
Visit the Medical Records page or call the hospital at 432-607-3203 .
Where can I find billing and payment information?
Visit the Billing & Insurance page for payment information and account assistance.
Does MCHD offer financial assistance?
Review the Financial Assistance information for eligibility details, application materials, and support.
Where is Bistro20 located?
Bistro20 is located inside Martin County Hospital, west of the main lobby. It serves breakfast and lunch on weekdays.
Do you offer language assistance?
Free language assistance services and appropriate auxiliary aids are available. Ask a member of your care team for help.
The DAISY Award
Recognizing Extraordinary Nurses at MCHD
Need Help Before Your Visit?
Have questions before your visit? Our team is here to help with appointments, billing, medical records, visitor information, and hospital services.